We identified a fundamental knowledge gap regarding digital accessibility. Employees across technical product teams didn't grasp the scope of disabled populations we needed to serve or what role they should play in ensuring accessibility for all.  

We pulled together a small, focused team to conduct research. We dug into the latest AA/AAA standards, reviewed our site for example issues, and talked with employees to gauge their accessibility knowledge. We used our findings to sketch out a digital accessibility learning hub that all employees could access. 

We built a repository in GitHub and started with a long list of topics we needed to address. I suggested an initial content architecture and finalized it with our Principal, and then we all got to work building out the pages. I wrote and edited copy, tested and documented processes, and refined the architecture as the content necessitated. We tested, gave each other feedback, iterated, and tested more.

We launched a comprehensive learning hub that first walked employees through the basics of digital accessibility: who it was for, why it was important, and how they were responsible for maintaining standards. Team members then practiced auditing the site and learned how every element of a page or product can impact accessibility. To support streamlined development, we also built a comprehensive suite of disability-friendly components.